|
All RazorLine products are designed for easy and efficient use, and include on-site training and documentation.
RazorLine provides user training for each business on the first day after installation; your customer service representative will provide on-site training of the system equipment and features. The following days, we provide any further training or assistance that is necessary. Customer service remains a top priority for RazorLine, and your account-dedicated representative will continue to act as your personal contact and agent for the length of your service with us.
We also provide documentation to assist your employees with various telephone set and software features. Product user manuals cover topics such as function keys, programming speed dial and handling internal and external calls. They also include demonstrations of features like paging and announced transfers.
Standard support for non-critical issues such as service changes is available 8 am to 5 pm, Monday through Friday. For emergency support such as a service outage, RazorLine is available 24 x 7 though a staffed call center.
| Service changes or inquiries |
Next business day |
| Non-critical outage |
4 hours |
| Critical service interruption |
Immediate | | |
Razorline will train your staff on the system and the phones at your location. And we will always be available for continuing education.
| 
