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All RazorLine products are designed for easy and efficient use, and include on-site training and documentation.
RazorLine provides user training for each business on the first day after installation; your customer service representative will provide on-site training of the system equipment and features. The following days, we provide any further training or assistance that is necessary. Customer service remains a top priority for RazorLine, and your account-dedicated representative will continue to act as your personal contact and agent for the length of your service with us.
We also provide documentation to assist your employees with various telephone set and software features. Product user manuals cover topics such as function keys, programming speed dial and handling internal and external calls. They also include demonstrations of features like paging and announced transfers.
Standard support for non-critical issues such as service changes is available 8 am to 5 pm, Monday through Friday. For emergency support such as a service outage, RazorLine is available 24 x 7 though a staffed call center.
| Service changes or inquiries |
Next business day |
| Non-critical outage |
4 hours |
| Critical service interruption |
Immediate |
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Razorline will train your staff on the system and the phones at your location. And we will always be available for continuing education.
Rev. 02/04
Activate either headset or speakerphone, use the volume buttons, press settings button, press save softkey.
Press settings button, use the up and down arrow scroll keys to highlight ‘Contrast.' Press the ‘SELECT’ softkey. Press and release the up and down softkeys or volume up and down arrows to reach the desired contrast level. Press the ‘OK’ softkey. Press “EXIT’ softkey.
Press and release the volume (arrow up or down) keys while the phone is NOT in use; press the ‘SETTINGS’ button and then press the ‘SAVE’ softkey.
Press the ‘SETTINGS’ button. Use the scroll down arrow to highlight option two ‘RING TYPE’. Press the ‘SELECT’ softkey and use the up and down scroll arrows to highlight the desired ringer option. Press ‘PLAY’ softkey to hear the highlighted ringer option and press ‘SELECT’ to choose that option for your ringer.
- Handset, Speakerphone, or Keypad (hot keypad)
- Dial ‘9’ to access outside line
Dial four-digit extension, then press the dial key if active.
- Lift handset and press the associated line button to turn on the speakerphone.
- Press the ‘ANSWER’ softkey.
- Press the ‘SPEAKER’ button to use the speakerphone.
If you are on a call and a second one rings in, press the ‘ANSWER’ softkey. The first call is automatically placed on hold and you are connected to the second call.
WARNING: IF YOU DON’T USE THE ANSWER SOFTKEY AND JUST PRESS THE NEW LINE THAT IS COMING IN, YOU WILL DISCONNECT THE FIRST CALL
To reconnect with the first call
Press the scroll key to highlight the original call and then press the ’RESUME’ softkey.
Replace the handset in its cradle, press the ‘END CALL’ softkey, or press the SPEAKER button.
Establish a conversation, press the ‘MORE’ softkey. Press the ‘CONF’ softkey. The call is placed on hold and you will hear a dial tone. Dial internally (4 digits) or externally (9+). When the person answers, tell them you’re conferencing them and then press the ‘CONF’ button. Keep repeating until there are up to 12 people talking.
FORWARD:
Go over FORWARD button. Press ‘FORWARD’ soft key, enter forwarding number. To cancel the forward function, simply press the forward button again.
MUTE:
Pressing the ‘MUTE’ softkey disconnects the microphone while allowing you to hear the other party.
HOLD:
During a conversation, press the ‘HOLD’ softkey, the line will blink. To resume a conversation, press the resume softkey and begin speaking.
INTERCOM:
Press the 'MORE' softkey, press the intercom softkey you will hear a dial tone. Dial the desired 4-digit extension. The person will hear a fast beep and then their speaker will be activated (two way talking).
PARKING CALLS:
Press the ‘MORE’ softkey, press ‘PARK’. You may recover the call from any extension, versus hold, which allows only the original person who put them on hold to get the call off of hold.
TRANSFERRING CALLS: (ANNOUNCED/BLIND)
During a conversation, press the ‘MORE’ softkey, press the ‘TRANS’ softkey. The call is placed on hold and you hear a dial tone. Dial the four digit extension you wish to transfer to or ‘9’ and the outside line. When the party answers the call, announce the transfer and hang up your handset. If the party is unavailable, press the ‘RESUME’ softkey to cancel the transfer and return to the holding party, or hang-up and let the call go to the 2nd party’s voicemail.
TO PROGRAM A SPEED DIAL: (7960)
Dial ‘744’ on your keypad. You will be prompted to enter the speed dial number you wish to program followed by the pound sign. Enter ‘9’ before the number if it will be an external call. You may also program an internal number by simply entering the four digit extension. ‘9’ is not needed if the number is internal. The number you entered will be repeated to you and you are to confirm that the number is correct by entering the ‘#” sign.
FROM YOUR PHONE:
Press ‘Messages’ button, enter your password, follow prompts.
FROM ANOTHER EXTENSION:
Dial 755 and enter your extension number- you will then be prompted to enter your password. Enter the 4 digit numeric password followed by the ‘#’ key.
FROM OUTSIDE THE COMPANY:
Dial your direct number, when you hear your announcement press * and follow the instructions.
| 7 |
skip back in 5-second increments |
| 9 |
skip forward in 5-second increments |
| 77 |
to go to the beginning of the message |
| 99 |
to skip to the end of a message |
| 8 |
pauses the play of a message |
| 6 |
replays a voicemail message during or immediately after a message is played |
| 5 |
saves a message during or immediately after it is played |
| 4 |
deletes a message during or immediately after it is played |
AFTER HEARING A MESSAGE:
| 7 |
to forward it to another extension, enter the extension digits then press ‘#’ to enter another extension or press ‘##’ if this is the last person to receive the message
*** You will be prompted to leave an introduction to the forwarded message
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| 2 |
To reply to a message, record your reply and press ‘#’ to accept your message. You are then prompted to press ‘1’ to send a reply or ‘2’ to change your reply, ‘3’ to review the reply, ‘9’ to mark urgent and reply, or ‘*’ to cancel the reply and re-record.
*** To mark a message as urgent, press the ‘#’ key and then ‘9’
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TO CHANGE YOUR VOICEMAIL PASSWORD:
Press the voicemail button, press ‘3’ to change your password. Enter your new password followed by the ‘#’ key. Enter your new password again.
TO IMMEDIATELY BEGIN LISTENING TO VOICEMAIL, PRESS ‘#’ DURING THE VOICEMAIL MENU ANNOUNCEMENT
TO RETURN TO THE OPERATOR OR AUTO ATTENDANT WHILE IN VOICEMAIL, HIT THE ‘*’ KEY
TO SEND A MESSAGE DIRECTLY TO AN EXTENSION:
Dial ‘777.’ You will be prompted to enter the extension number of the person you want to send a message to. Dial the 4 digits, then you will be prompted to record a message and then hang up.
HOW TO RECORD YOUR PERSONALIZED VOICEMAIL GREETINGS:
Press ‘5 ‘ from the voicemail menu, then:
| 1 |
No Answer greeting |
| 2 |
Do Not Disturb greeting |
| 3 |
Busy greeting |
| * |
to return to the main menu |
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