A Business Communication System Customized for You.

Our leadership in Hosted services since 2003 provides you with the experience to achieve your goals in communications. The breadth in the types of companies we serve means we’ve created the solutions you may also be seeking including Direct Routing to Microsoft Teams and Omni Channel Contact Center.

Consolidate Your Current Communication Tools to One Solution Suite and Replace Your Business Phone with the Cloud

SERVICES

What Are You Looking For

Business Communications

The promise of Unified Communications for Business is to connect people effectively in order to improve the user’s experience and improve outcomes. That simple goal uses increasingly complex systems and networks to deliver meaningful results which is why RazorLine invests its time and energy in unified communications.

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There are hundred of features available in our system. Our engineers are experienced in how to translate business needs into sophisticated programming to achieve the call flows and connections that satisfy all users. Older premise-based systems tied the user to a location, but RazorLine’s hosted system encompasses all users regardless of location.

Security or Firewall Management

If Network upgrades are needed, RazorLine will install any and all components of your network, AND we will manage it!  Eliminate the need to pay a third party or expensive MSP to manage, troubleshoot , or make changes to your IT infrastructure.

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This includes any phone-related communication device on your network, such as routers, firewalls, or switches for as long as your RazorLine account is in good standing. With our help, we can easily determine if a part is failing and needs replacement.

Network Design

We’ve learned during two decades of work in Voice over IP that a company’s network can make or break the voice experience. Data can lag and even lose packets and succeed. Voice, not so much. Each component and how it’s configured is vital to success, and our engineers assist in making sure we all succeed.

Call Center as a Service (CCaaS)

Our Contact Center routing system intelligently distributes contacts to agents and provides actionable data for businesses to dynamically adjust processes to meet service-level objectives and goals. First-Call Resolution is the aim of any service or sales organization.

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Understanding and managing the customer journey across multiple channels is becoming a major challenge for many organizations. RazorLine’s Omni-Channel system allows you to respond to voice, chat, social media, video, email, or SMS access by the agents assigned to handle each issue. Our Contact Center’s on-demand nature provides a scalable, flexible solution with sophisticated call routing capabilities. Comprehensive features include call flow management tools, monitoring, reporting, contact center management, agent desktop client and CRM integration.

Reliable Services & Financially Sensible

Converged Systems – To calculate what you currently spend on communications how many vendors would you have to search? That’s how many functions we tackle: from local service to long-distance, meet-me-conferencing, video calling, training and service, hardware, call recording, internet, and private data networks. By converging all those into one provider, the savings can be dramatic.

No Big System to Buy – There is no large capital outlay for Hosted IP PBX systems or Teams Calling.

Predictable Expenses – A small monthly fee per user allows you to manage your business telecom expenses.

Unprecedented Customer Service – By receiving your unified communication service from RazorLine, you have just one number to call for assistance. System management is our responsibility, freeing you from expensive procedures and staff required to solve system problems on site.

Multiple Locations – RazorLine can serve all your locations nationwide on the same platform making your diverse company seem like one office.

We Create Fully Connected Systems So You Can Focus On Your Business

Professionally Hosted – Relieve yourself of the burden of being the expert in telecommunications. The industry has created every imaginable feature and benefit, but like every other aspect of technology, how do you learn enough about it to make it a useful tool. We’re not only experts in the technology, but we also know how to make it work for your business. We continue to work with you to incorporate all the system features available into your operations to make you more productive and efficient.

Disaster – Proof Business Continuity – In the event of a disaster affecting your physical office location your calls will still be answered because the RazorLine system is safe and operating. Continue to operate your business with instant, automatic, pre-configured disaster recovery. Incoming calls reach you and your staff anywhere even if your office is out of commission. The RazorLine System is a carrier-class, completely redundant system located in a secure facility with multiple connections to telephone and internet networks. You receive high-level security that few businesses can afford.

Get Started

Professionally Hosted – Relieve yourself of the burden of being the expert in telecommunications. The industry has created every imaginable feature and benefit, but like every other aspect of technology, how do you learn enough about it to make it a useful tool. We’re not only experts in the technology, but we also know how to make it work for your business.

Secure

 

Business Continuity

 

Support

 

Connect

 

Monitor

 

We continue to work with you to incorporate all the system features available into your operations to make you more productive and efficient.

We constantly monitor all aspects of the system and identify problems before they can escalate and impact your business. With communications being a critical element of any business trust it to the experts with the skills and knowledge to handle it properly. This allows you the time and resources for the success of your business.

Disaster – Proof Business Continuity – In the event of a disaster affecting your physical office location your calls will still be answered because the RazorLine system is safe and operating. Continue to operate your business with instant, automatic, pre-configured disaster recovery. Incoming calls reach you and your staff anywhere even if your office is out of commission. The RazorLine System is a carrier-class, completely redundant system located in a secure facility with multiple connections to telephone and internet networks. You receive high-level security that few businesses can afford.

Guaranteed Call Capacity

Free yourself from worrying about how many incoming lines your business has to buy to avoid busy signals. Our Cloud Communication system, using a secure broadband connection delivers as many voice communications as you need. Even if you receive more calls than you have people to answer them our system will automatically send those calls to other locations or at least answer the call and allow the caller to leave a voicemail.

Virtually Un-interruptible Service

In the event of local access line failures, calls to the business and individual extensions are automatically routed to any pre-configured destination – a cell phone, home phone, voicemail, or another remote office. Plus, from any web browser, you can easily modify the call routing to alternate locations. This is a critical difference from traditional systems where local line failures would mean you are out of business.

Free Service and Training

As your partner in all things telephonically we want to make sure you have the benefit of all our resources whether technological or personal. Our staff is eager to help you innovate and become more productive.

TESTIMONIALS

What People Are Saying

They’ve made it easier for us to communicate between our different locations. We’ve had no problems. They are always available to answer questions.

Venda Heflin

Standard Mortgage

I like the accessibility to support staff. There’s a personal level of support that you don’t get from other companies.

Mike Rainey

Calco Hotard

Razorline has helped our company by providing great equipment and technical features at a substantially reduced cost.

Jan Frankowski

Barkley and Thompson Law Firm

RazorLine has done a great job for our company. They have handled the service very well and I recommend them highly!

James Bryan

Jr., Bryan Chevrolet

Our Customers Extend From Coast to Coast

RazorLine has grown from a local/regional provider to a National Service Provider.

We're Here To Help!

Office

2800 Veteran’s Memorial Boulevard, Suite 355
Metairie, LA 70002

Hours

M-F: 8am – 5pm, 24x7 Support @504-274-1700 opt 5 or support@razorline.com

Call Us

(504) 274-1700