A Business Communication System Customized for You.
Our leadership in Hosted Voice over IP services since 2003 provides you with the experience to achieve your goals in communications. The breadth in the types of companies we serve means we’ve created the solutions you may also be seeking including Direct Routing to Microsoft Teams and Omni Channel Contact Center.
What Are You Looking For
The promise of Unified Communications for Business is to connect people effectively in order to improve the user’s experience and improve outcomes. That simple goal uses increasingly complex systems and networks to deliver meaningful results which is why RazorLine invests its time and energy in unified communications.
There are hundred of features available in our system. Our engineers are experienced in how to translate business needs into sophisticated programming to achieve the call flows and connections that satisfy all users. Older premise-based systems tied the user to a location, but RazorLine’s hosted system encompasses all users regardless of location.
Call Center as a Service (CCaaS)
Our Contact Center routing system intelligently distributes contacts to agents and provides actionable data for businesses to dynamically adjust processes to meet service-level objectives and goals. First-Call Resolution is the aim of any service or sales organization.
Understanding and managing the customer journey across multiple channels is becoming a major challenge for many organizations. RazorLine’s Omni-Channel system allows you to respond to voice, chat, social media, video, email, or SMS access by the agents assigned to handle each issue. Our Contact Center’s on-demand nature provides a scalable, flexible solution with sophisticated call routing capabilities. Comprehensive features include call flow management tools, monitoring, reporting, contact center management, agent desktop client and CRM integration.
World Class Reliability, Enterprise Ready Services and Consumer Ease of Use
The right cloud communications solution needs to be incredibly simple to use. However, making RazorLine easy to use doesn’t mean limiting its capabilities. From sophisticated mobile services to multimedia contact centers, RazorLine, using Kandy Business Systems, delivers the tools that improve user productivity and customer engagement. It has the scale and administration tools to support one location or one-thousand, with the same features available worldwide. And Kandy is ready for the long haul, built with the same proven equipment that drives millions of lines at Service Providers across the globe. Kandy Business elements are anchored in geographically redundant data centers – offering the peace of mind that Kandy is ready for almost anything.
Built By Kandy Business Systems for RazorLine
Organizations of all sizes are moving their business-critical services, such as E-Mail, ERP, and CRM, to the Cloud because it is more cost-effective and flexible. They are moving their phone systems to the cloud too – and they have chosen RazorLine’s hosted virtual PBX service. Using Kandy Business, RazorLine delivers carrier-class cloud PBX and hosted business phone service that provides all the features organizations expect from a traditional phone system plus unified communications features like instant messaging, mobile applications, video conferencing and so much more. Kandy’s virtual PBX allows you to consolidate all these features, with anytime access from the cloud.
Users get their phones, plug them into the network, and are ready to start talking. With the same phone number, RazorLine extends the capabilities of the phone system to smartphone, tablets, Windows and Mac clients. This gives users the flexibility to choose how they want to use RazorLine whether they are in the office, on the road, or working from home.
The best part is that RazorLine does all of this without customers having to install or maintain special telephony equipment and infrastructure. A user-friendly web portal allows organizations to easily add, remove, and update users without needing special training or IT staff.
What People Are Saying
Our Customers Extend From Coast to Coast
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