A Business Communication System Customized for You.
Our leadership in Hosted services since 2003 provides you with the experience to achieve your goals in communications. The breadth in the types of companies we serve means we’ve created the solutions you may also be seeking including Contact Center and integration with Microsoft Teams. Multi-state companies utilize our network of dedicated fiber providers to achieve integrated voice and data services.
SERVICES
What We Do
Business Communications
The promise of Unified Communications for Business is to connect people effectively in order to improve the user’s experience and improve outcomes. That simple goal uses increasingly complex systems and networks to deliver meaningful results which is why RazorLine invests its time and energy in unified communications. There are hundred of features available in our system. Our engineers are experienced in how to translate business needs into sophisticated programming to achieve the call flows and connections that satisfy all users. Older premise-based systems tied the user to a location, but RazorLine’s hosted system encompasses all users regardless of location.
Security or Firewall Management
If Network upgrades are needed, RazorLine will install any and all components of your network, AND we will manage it! Eliminate the need to pay a third party or expensive MSP to manage, troubleshoot , or make changes to your IT infrastructure. This includes any phone-related communication device on your network, such as routers, firewalls, or switches for as long as your RazorLine account is in good standing. With our help, we can easily determine if a part is failing and needs replacement.
Network Design
We’ve learned during two decades of work in Voice over IP that a company’s network can make or break the voice experience. Data can lag and even lose packets and succeed. Voice, not so much. Each component and how it’s configured is vital to success, and our engineers assist in making sure we all succeed.
Call Center as a Service (CCaaS)
Our Contact Center routing system intelligently distributes contacts to agents and provides actionable data for businesses to dynamically adjust processes to meet service-level objectives and goals. First-Call Resolution is the aim of any service or sales organization. Understanding and managing the customer journey across multiple channels is becoming a major challenge for many organizations. RazorLine’s Omni-Channel system allows you to respond to voice, chat, social media, video, email, or SMS access by the agents assigned to handle each issue. Our Contact Center’s on-demand nature provides a scalable, flexible solution with sophisticated call routing capabilities. Comprehensive features include call flow management tools, monitoring, reporting, contact center management, agent desktop client and CRM integration.
Microsoft TEAMS PSTN Connectivity Through RazorLine’s
Microsoft set out in Office 365 to provide a robust set of communications, collaboration and other capabilities at a range of prices. They succeeded and continue to build on that success. However, because Microsoft never set out to include every possible feature, function, and capability – instead offering only a strong foundation of capabilities – third party solutions are necessary for organizations that have requirements that go beyond the scope of Office 365 plans. RazorLine allows Microsoft O365 and Teams users to access the Public Switched Telephone Network (PSTN) through a certified Session Border Controller. Teams may be used for communications with the ‘outside world’ and Team8 enhances that capability by providing a host of ‘PBX’ features not found in O365 or Teams. Providing dedicated trunking to your company provides the ability to initiate voice calls to any number in the Outlook/Exchange address book as well as using RazorLine to take inbound calls and direct it to anyone in the Active Directory.
Reliable Services & Financially sensible
Converged Systems – To calculate what you currently spend on communications how many vendors would you have to search? That’s how many functions we do: from local service to long-distance, meet-me-conferencing, video calling, training and service, hardware, call recording, internet, and private data networks. By converging all those into one provider, the savings can be dramatic.
No Big System to Buy – There is no large capital outlay for Hosted IP PBX systems, which lowers your initial investment needed to upgrade your communication system. RazorLine even offers plans to totally eliminate any upfront costs.
Predictable Expenses – A flat monthly fee per user allows you to manage your business telecom expenses. The fixed monthly fee covers all the charges related to all of the aforementioned services. You’ll have no surprises for service calls or extra training because we cover everything in the low monthly fee. With one call you’ll have unlimited support and customer service to ensure you’re maximizing the benefits of your telephone system.
Unprecedented Customer Service – By receiving your voice and data from one provider, you have just one number to call for assistance. System management is our responsibility freeing you from expensive procedures and staff required to solve system problems on site. We react instantly to make necessary changes, provide training for new employees, and introduce new features and benefits we’re always adding.
Multiple Locations – RazorLine can serve all your locations on the same platform making your diverse company seem like one office. You can use your company’s resources more effectively by making them all available to anyone calling any office.
We Create Fully Connected Systems So You Can Focus On Your Business
Professionally Hosted – Relieve yourself of the burden of being the expert in telecommunications. The industry has created every imaginable feature and benefit, but like every other aspect of technology, how do you learn enough about it to make it a useful tool. We’re not only experts in the technology, but we also know how to make it work for your business. We continue to work with you to incorporate all the system features available into your operations to make you more productive and efficient.
Disaster – Proof Business Continuity – In the event of a disaster affecting your physical office location your calls will still be answered because the RazorLine system is safe and operating. Continue to operate your business with instant, automatic, pre-configured disaster recovery. Incoming calls reach you and your staff anywhere even if your office is out of commission. The RazorLine System is a carrier-class, completely redundant system located in a secure facility with multiple connections to telephone and internet networks. You receive high-level security that few businesses can afford.
Professionally Hosted – Relieve yourself of the burden of being the expert in telecommunications. The industry has created every imaginable feature and benefit, but like every other aspect of technology, how do you learn enough about it to make it a useful tool. We’re not only experts in the technology, but we also know how to make it work for your business.
Secure
Business Continuity
Support
Connect
Monitor
We continue to work with you to incorporate all the system features available into your operations to make you more productive and efficient.
We constantly monitor all aspects of the system and identify problems before they can escalate and impact your business. With communications being a critical element of any business trust it to the experts with the skills and knowledge to handle it properly. This allows you the time and resources for the success of your business.
Disaster – Proof Business Continuity – In the event of a disaster affecting your physical office location your calls will still be answered because the RazorLine system is safe and operating. Continue to operate your business with instant, automatic, pre-configured disaster recovery. Incoming calls reach you and your staff anywhere even if your office is out of commission. The RazorLine System is a carrier-class, completely redundant system located in a secure facility with multiple connections to telephone and internet networks. You receive high-level security that few businesses can afford.
TESTIMONIALS
What People Are Saying
They’ve made it easier for us to communicate between our different locations. We’ve had no problems. They are always available to answer questions.
Venda HeflinI like the accessibility to support staff. There’s a personal level of support that you don’t get from other companies.
Mike RaineyRazorline has helped our company by providing great equipment and technical features at a substantially reduced cost.
Jan FrankowskiRazorLine has done a great job for our company. They have handled the service very well and I recommend them highly!
James BryanOur Customers Extend From Coast to Coast
RazorLine has grown from a local/regional provider to a National Service Provider.
We're Here To Help!
Office
2800 Veteran’s Memorial Boulevard, Suite 355
Metairie, LA 70002
Hours
M-F: 8am – 5pm, 24x7 Support @504-274-1700 opt 5 or support@razorline.com
Call Us
(504) 274-1700