A Business Communication System Customized for You

Our leadership in Hosted services since 2003 provides you with the experience to achieve your goals in communications. The breadth in the types of companies we serve means we’ve created the solutions you may also be seeking including Contact Center and integration with Microsoft Teams. Multi-state companies utilize our network of dedicated fiber providers to achieve integrated voice and data services.

Our Services

Consolidate Your Current Communication Tools to One Solution Suite and Replace Your Business Phone with the Cloud

RazorLine has seen the continuation of incredible Unified Communication advancements through Microsoft Teams. The revolutionary aspect is its ability to replace your entire business phone system with a managed cloud service. Combining our Direct Routing to the Teams network and its voice capability, called Phone System, enables business telephony capabilities from within Office 365. This feature enables employees to be much more productive for a lower expense.

You may already know that anyone in your organization using Microsoft Teams can make calls to any other team member using a Windows PC, Apple Mac/iPhone/iPad, or Google Android device running the Microsoft Teams app. Without a connection to ‘the outside world’ otherwise known as the PSTN (Public Switched Telephone Network), these VoIP calls can only be made within the company’s network. Most businesses use PBX hardware installed at an office location or use a trusted Hosted VoIP company like RazorLine to be connected to the PSTN.

Business Need and Impact

Adopting Teams as your Unified Communications system will increase user communications productivity by allowing every user to utilize the same tools for chat, video, team collaboration, meetings, video conferencing, and voice communications. The process to communicate across multiple channels will be the same whether the user is at their desk, remote, or in a conference room. User adoption will increase via a concise repeatable training effort.

RazorLine recognized that many companies were installing Teams to take advantage of the improvements to all manner of communications. While Teams calling looks a little different than a traditional phone system, it operates similarly. RazorLine has dealt with change since we first introduced Hosted VoIP in 2003. The increase in options and capabilities are well worth implementing this change. Many of the same features used in a traditional system are available from Microsoft, and with professional, experienced help from RazorLine, it is well-suited for a corporate setting.


Using Ribbon’s SBCs (Session Border Controller), as well as Direct Routing to the Teams cloud, RazorLine can provide all of a company’s needed telephony tools as well as providing access to individuals via their Teams application. The existing/incumbent/traditional phone system is no longer needed, while the communications system is greatly enhanced to include secure chat, file sharing, and conferencing, as well as all voice services. There is a wide array of devices to use as your ‘phone’. There are regular desk phones as well as whatever device you use for Teams. The Polycom CCX 500 is below and other devices are shown following.

How to Accomplish PSTN Access Component Within Teams

Teams is a pure cloud service and there are no on-premise Teams servers. Most of the Voice configurations must be performed in the O365 tenant using PowerShell. A Phone System license from Microsoft is required and Microsoft 365 users can add that to their cloud-based system. Other licenses for Automated Attendants, Audio Conferencing, and Call Queueing are available. A list of features currently available are:

How to Get Started

You may think changing out a phone system isn’t worth the effort, but like many other endeavors, you’ll be glad you took it on. If you are using Teams now, you just have to add a Phone System License for every user. If you have an E5 you’re all set as far as the Microsoft side goes as it includes the Phone System License. Pretty easy so far?

On the RazorLine side, you’ll have to share your current phone bills so we can start the process to discover all the phone numbers you have and how they’re used. We’ll use that information to port the numbers during the process to change your phone system.

We work with you to plan how you want calls answered and routed, and we do all the work to achieve that plan. If you want to change it once you go live, we’ll do that as many times as you want. There is some work to do in coordination with your IT department or MSP to route calls through the Teams cloud. We’ll help with that process and make sure the programming is complete.

You may incur a one-time charge for SBC access and licensing, as well as equipment you may want to use such as phones, headsets, and other devices for special needs. We support and provide both Poly CCX and Yealink phones. There are many models of headsets people use if you choose to use the app on one or more of your devices. Poly has a huge selection at various price-points. We will provide a quote based on your needs.

We’ve always charged a per-user amount for our Hosted VoIP service and we’re continuing that model. Any Teams user can access the PSTN and all of our technical people for just $8 per month or 1/3 less that a Microsoft Calling Plan. We are happy to quote for any VoIP or analog users separately that may be part of the overall design.

As always, there is no charge to try it first.


Gene R Dry
Managing Partner

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2800 Veteran’s Memorial Boulevard, Suite 355
Metairie, LA 70002


M-F: 8am – 5pm, 24x7 Support @504-274-1700 opt 5 or support@razorline.com

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